What they don't teach you at Harvard Business School - Mark McCormack
What They Don’t Teach You at Harvard Business School – Mark McCormack In fairness to HBS, what they don’t teach you is how to read people and how to use that knowledge to get what you want. Mark makes the point that whether a person is selling or buying, hiring or getting hired, negotiating a contract or responding to someone else’s demands, they need to understand the other person’s true self. He emphasizes the skills and methods required to understand people in order to be effective in business. The Seven-Step Plan to Reading People in Business Step 1: Listen Aggressively Listen not just to what someone is saying, but how they are saying it. People often reveal more than they intend. Use pauses—slightly uncomfortable silences often lead people to say even more. Step 2: Observe Aggressively Pay attention to clues. For example, dressing sense isn’t just about fashion. Wearing clothes inappropriate for the weather may show how much a pe...